Knowledge Matrix
Q1: My withdrawal is pending and not received
Withdrawals are processed through system cycles and security checks. If delayed beyond the cycle, please contact support.
Q2: My withdrawal was rejected without a reason
Rejections may occur due to incorrect details, compliance checks, or system rules. Support can guide you further.
Q3: The withdrawal option is not visible
Withdrawals activate only after minimum eligibility and required conditions are met.
Q4: I did not receive a reward or bonus
Rewards are system-driven and released only after all eligibility conditions are completed.
Q5: My bonus was reduced or reversed
Bonuses may be adjusted if system misuse, invalid activity, or rule violations are detected.
Q6: My balance is not updating
Balances are not always real-time and update after system synchronization.
Q7: My earnings appear lower than expected
Earnings depend on system logic, arena performance, and activity. Temporary fluctuations are normal.
Q8: My account is limited or restricted
Accounts may be temporarily restricted due to security, compliance, or unusual activity. Access is restored after review.
Q9: I can log in but cannot access features
Some features are eligibility-based and unlock after conditions are met.
Q10: My referral count is not updating correctly
Referral data updates after system validation. Instant updates are not guaranteed.
Q11: Incorrect wallet, ID, or details
Contact support immediately. Changes may not be possible once a process is finalized.
Q12: My transaction is still pending
Transactions may remain pending due to network or verification checks and usually resolve within a system cycle.
Q13: How long does support take to respond?
Most support requests are reviewed within the standard response timeframe.
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